Privacy policy
Privacy Policy
Isobell & Co respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing from us, you agree to the collection and use of information as outlined below.
1. Personal Information We Collect
When you interact with our store, we may collect personal information including (but not limited to):
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment details (processed securely via third-party providers)
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Order history
When you browse our website, we may also automatically collect technical information such as:
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IP address
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Browser type and operating system
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Device information
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Pages visited and interaction data
This information helps us improve website performance, security, and user experience.
2. How We Use Your Information
We collect and use personal information to:
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Process orders, payments, returns, and deliveries
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Communicate with you about your purchase
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Provide customer support
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Comply with legal and regulatory obligations
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Improve our products, services, and website functionality
Marketing Communications
With your consent, we may send you marketing emails about new products, collections, or updates. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
3. Consent
How Consent Is Given
By providing personal information to complete a transaction, verify payment, arrange delivery, or contact us, you consent to the collection and use of your information for that specific purpose.
If we request personal information for a secondary purpose (such as marketing), we will ask for your express consent or provide a clear opportunity to opt out.
Withdrawing Consent
You may withdraw your consent at any time by contacting us at:
4. Disclosure of Personal Information
We may disclose your personal information where required or authorised by law, including to comply with legal obligations, enforce our Terms of Service, or protect our rights.
5. Shopify
Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell products and services to you.
Your data is stored through Shopify’s data storage, databases, and the Shopify application. Shopify stores your data on secure servers protected by firewalls.
Payments
If you choose a direct payment gateway, your payment information is encrypted and processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is retained only as long as necessary to complete the transaction and is then securely deleted.
6. Third-Party Services
We may use third-party providers (such as payment processors and delivery services) to perform services on our behalf. These providers only collect, use, and disclose your information to the extent necessary to perform their services.
Some third-party providers may be located outside Australia. Where this occurs, your information may be subject to the laws of the jurisdiction in which the provider operates.
Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any third-party sites you visit.
7. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Sensitive information (such as payment data) is encrypted using SSL technology and handled in accordance with PCI-DSS requirements. While no online transmission is completely secure, we follow industry best practices to safeguard your data.
8. Cookies
We use cookies to improve your browsing experience and website functionality. Cookies may collect information such as session data, site usage, and cart contents.
You can choose to disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
9. Age of Consent
By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have consented to allow any minor dependents to use this site.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will take effect immediately upon posting to our website.
If material changes are made, we will update this page accordingly.
11. Contact Us
If you would like to access, correct, update, or delete personal information we hold about you, or if you have a privacy concern or complaint, please contact us at: